7edb Frequently Asked Questions
Everything Bangladesh players need to know about accounts, bKash and Nagad payments, cricket and slot games, bonuses, and staying safe on 7edb.
Below you will find clear answers to the questions our Bangladesh players ask most. We have grouped them by topic so you can find what you need quickly. If your question is not listed here, our support team is available 24/7 at [email protected] and will respond within 24 hours Bangladesh Standard Time (UTC+6).
Cricket Betting
BPL, IPL, T20 World Cup and Bangladesh Tigers markets available.
Instant Payments
Deposit and withdraw via bKash, Nagad, Rocket and Upay with no fees.
Slots & Live Casino
Hundreds of slots and real-dealer live tables from certified providers.
Safe & Secure
256-bit SSL, RNG-certified games, and 24/7 player support.
Bonuses & Offers
Welcome bonus, reload promotions and free spins for active players.
Mobile Ready
Fully optimised for Android and iOS — no app download needed.
Account & Registration
How do I create a 7edb account?
Creating a 7edb account takes under two minutes. Visit 7edb.pro, tap the registration button, enter your mobile number, choose a username and password, then confirm with the SMS verification code sent to your phone. Once confirmed your account is active and ready for your first deposit via bKash, Nagad, or Rocket. Players must be 21 or older to register.
What documents are needed for KYC verification on 7edb?
7edb accepts a National Identity Card (NID), passport, or driving licence for KYC. You will also need to submit a selfie holding your ID clearly visible. Verification is reviewed within 24 hours during Bangladesh Standard Time business hours. Completing KYC is required before processing withdrawals and unlocks higher transaction limits on your account.
I forgot my 7edb password — how do I reset it?
On the 7edb login page tap Forgot Password, enter your registered mobile number, and you will receive an SMS reset code within 60 seconds. Enter the code, set your new password, and log in straight away. If you no longer have access to your registered number, email [email protected] with your username and a copy of your ID for manual identity verification.
Can I open more than one 7edb account?
No — 7edb enforces a strict one account per person policy. Duplicate accounts are flagged automatically during KYC and payment checks. If multiple accounts are detected, all associated accounts may be suspended and balances forfeited. If you think a duplicate was created in error, contact [email protected] immediately before any funds are affected.
How do I permanently close my 7edb account?
Email [email protected] with the subject Account Closure Request from your registered contact. Withdraw any remaining balance before requesting closure — funds cannot be recovered after an account is permanently closed. If you are closing your account due to gambling concerns, our team can activate a self-exclusion period instead, which may be more appropriate for your situation.
Deposits & Withdrawals
How long does a bKash deposit take on 7edb?
bKash deposits on 7edb are credited within 30 seconds in most cases. Send money to the 7edb merchant number displayed on the deposit page, note the transaction ID, and enter it in the deposit form on the site. If your balance does not update within 5 minutes, send the bKash transaction reference to [email protected] and the team resolves it within 2 hours.
What is the minimum deposit amount on 7edb?
The minimum deposit on 7edb is ৳200 for bKash and Nagad, and ৳500 for bank transfers via Dutch-Bangla Bank, BRAC Bank, Islami Bank, or Sonali Bank. There is no maximum deposit cap for standard accounts. For very large single deposits, contact [email protected] in advance to confirm the correct payment channel and avoid delays.
What is the minimum withdrawal amount on 7edb?
The minimum withdrawal on 7edb is ৳500 for bKash and Nagad, and ৳1,000 for bank transfers. Withdrawals to bKash and Nagad are typically processed within 1 to 4 hours during Bangladesh Standard Time business hours (09:00 to 22:00). Bank transfer withdrawals may take 1 to 2 business days. KYC verification must be complete before any withdrawal is approved.
Does 7edb charge fees on deposits or withdrawals?
7edb does not charge any platform fee on deposits or withdrawals. Your mobile wallet provider — bKash, Nagad, or Rocket — may apply their own standard transaction charges on your end, so check your provider's current fee schedule. Bank transfers are also fee-free on 7edb's side, though your bank may apply an outgoing transfer fee.
Can I use Rocket or Upay to deposit on 7edb?
Yes — 7edb accepts Rocket (Dutch-Bangla Bank mobile banking) and Upay in addition to bKash and Nagad. Initiate a send-money transaction to the 7edb merchant number shown on the deposit page, record the transaction ID, and enter it into the deposit form. Funds typically appear in your 7edb balance within 1 to 5 minutes of the transaction being confirmed.
Games & Gameplay
What cricket matches can I bet on at 7edb?
7edb covers a wide range of cricket betting markets including Bangladesh Premier League (BPL), Indian Premier League (IPL), ICC T20 World Cup, ICC ODI World Cup, Test series, and bilateral matches featuring the Bangladesh Tigers. Available markets include match winner, top batsman, top bowler, total runs, and live in-play betting. Markets open 24 to 48 hours before scheduled start time.
Are the slot games on 7edb fair and random?
Yes — all slot games on 7edb use certified Random Number Generator (RNG) technology, ensuring every spin result is completely independent and unpredictable. Game suppliers including Pragmatic Play, NetEnt, and Microgaming submit their RNG systems for regular independent audits. RTP (Return to Player) percentages for each title are displayed in the in-game information panel.
Can I play 7edb games on my mobile phone?
Yes — 7edb is fully optimised for mobile browsers on both Android and iOS. No app download is required. Open 7edb.pro in Chrome, Safari, or Firefox on your phone, log in, and all games load instantly including live casino tables, slots, and crash games. The mobile experience is identical to desktop with no loss of functionality.
What live casino games are available on 7edb?
7edb's live casino features real-dealer games streamed in HD, including Live Baccarat, Live Roulette, Live Blackjack, Andar Bahar, Dragon Tiger, and Teen Patti. Game show titles like Crazy Time and Mega Ball from Evolution Gaming and Ezugi are also available. Most live tables run around the clock to accommodate all time zones including Bangladesh Standard Time.
What is the minimum stake for cricket betting on 7edb?
The minimum stake for cricket markets on 7edb is ৳50 per selection. Maximum stake limits vary by market and fixture — high-profile events such as BPL finals and T20 World Cup matches carry larger maximum limits than regular bilateral series games. The current maximum for each market is shown on the bet slip when you select an outcome.
Bonuses & Promotions
What welcome bonus does 7edb offer new players?
7edb offers a welcome bonus on a new player's first deposit — visit the Promotions section of the site for the current offer amount and applicable games, as terms are updated regularly. The welcome bonus may apply to sports betting, casino games, or both depending on the active promotion. Always read the full Terms and Conditions before claiming.
What is the wagering requirement for 7edb bonuses?
The wagering requirement for 7edb bonuses varies by promotion — the specific rollover multiplier (for example 10x, 15x, or 20x) is stated in that promotion's Terms and Conditions. This means you must wager the bonus amount the specified number of times before any winnings from the bonus can be withdrawn. Check each promotion's T&C page for the exact figure before opting in.
Do 7edb bonuses have an expiry date?
Yes — all 7edb bonuses carry an expiry period stated in the promotion's Terms and Conditions. Welcome bonuses typically require wagering requirements to be completed within 7 to 30 days of the bonus being credited, depending on the specific offer. Expired bonuses and any associated winnings are forfeited automatically. Check your account's active bonuses section to see remaining time.
Can I withdraw winnings earned from a 7edb bonus?
Yes — once the wagering requirement for a 7edb bonus is fully met, winnings derived from that bonus are converted to real-money balance and become freely withdrawable. There is no maximum win cap on most standard bonuses unless explicitly stated in the promotion's T&C. Withdrawal of bonus-derived winnings follows the same bKash, Nagad, or bank process as regular cash withdrawals.
Safety & Responsible Gaming
Is 7edb safe and reliable for players in Bangladesh?
7edb is a safe and reliable platform that protects all data and financial transactions with 256-bit SSL encryption. Games are supplied exclusively by certified providers using audited RNG systems, and player funds are held separately from operational accounts. The platform operates under internationally recognised standards for online gaming security and fair play, giving Bangladesh players a secure environment to enjoy.
What is the minimum age to register and play on 7edb?
The minimum age to register and play on 7edb is 21 years old. This applies to all players regardless of location within Bangladesh. Age is verified during the KYC process and at key account milestones. Players who cannot confirm they are 21 or older will have their accounts suspended. 7edb takes age verification seriously and performs checks at both registration and first withdrawal.
How do I set a deposit limit or activate self-exclusion on 7edb?
Log in to your 7edb account, go to Account Settings, and select Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits, activate a time-out period ranging from 24 hours to 30 days, or request self-exclusion for 6 months up to permanently. Reduced deposit limits take effect immediately. Self-exclusion requests are processed within 24 hours and cannot be reversed during the active exclusion period.
How do I contact 7edb support if I have a problem?
The quickest way to reach 7edb support is by emailing [email protected] — the team responds within 24 hours Bangladesh Standard Time, and typically much faster during peak hours. Include your username, a clear description of the issue, and any relevant transaction IDs or screenshots to speed up resolution. For responsible gaming matters such as self-exclusion, mark your subject line clearly so the team can prioritise your case immediately.
Still Have Questions?
Our support team is available 24/7 to help Bangladesh players with any query — big or small. Reach out via email or explore 7edb Casino to start playing today. 21+ only. Play responsibly.