7edb Privacy Policy — How We Protect Your Data

1.1 Information You Provide Directly

When you register a 7edb account, deposit funds, make a withdrawal, contact support, or otherwise interact with the platform, you may provide us with personal information including: your full name, date of birth, email address, mobile phone number, residential address, and copies of identity documents submitted for KYC verification. We also collect payment-related information such as the mobile banking account numbers (bKash, Nagad, Rocket, Upay) or card details used to process transactions, although full card numbers are not stored on our systems.

1.2 Information Collected Automatically

When you access and use the 7edb platform, we automatically collect certain technical and usage information, including: your IP address and approximate geographic location derived from it, device type, operating system and browser version, pages and features accessed within the platform, session duration, betting and gaming activity logs, and referral source (how you arrived at 7edb.pro). This information is used to operate the platform, detect fraud, improve the user experience, and fulfil our regulatory obligations.

1.3 Cookies and Similar Technologies

7edb uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device that allow us to recognise you between sessions, maintain your login state, remember preferences, and analyse usage patterns. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). Please see the Cookies section below for more information on managing your cookie preferences.

2.1 To Provide and Operate the Platform

The primary purpose for which 7edb processes your personal data is to provide you with access to the platform and its services — including account management, sports betting, casino games, deposit and withdrawal processing, and customer support. Without processing certain personal data, we would be unable to deliver these services. The legal basis for this processing is the performance of the contract between 7edb and the registered player.

2.2 Identity Verification and Fraud Prevention

7edb is obligated to verify the identity of all registered players (KYC) before processing withdrawals. We process identity document data, date of birth, and payment method information for this purpose. We also analyse account behaviour and transaction patterns to detect and prevent fraud, money laundering, bonus abuse, and other prohibited activity. The legal basis for this processing is compliance with our legal obligations and our legitimate interest in maintaining the integrity of the platform.

2.3 Responsible Gaming Monitoring

7edb processes player activity data — including session length, deposit frequency, betting patterns and loss levels — to identify players who may be experiencing gambling-related difficulties and to enforce responsible gaming limits set by the player. Where indicators of problem gambling are detected, we may proactively contact the player or apply protective measures in accordance with our Responsible Gaming policy. This processing is carried out in the legitimate interests of player welfare.

2.4 Marketing and Promotions

With your consent, 7edb may use your email address and mobile phone number to send you promotional offers, bonus notifications, tournament updates, and other marketing communications relevant to the platform. You may withdraw consent for marketing communications at any time by contacting [email protected] or using the unsubscribe option included in any marketing email. Withdrawing consent does not affect the lawfulness of processing that took place prior to withdrawal.

3.1 Service Providers and Technology Partners

7edb works with carefully selected third-party service providers who assist us in operating the platform. These include payment processors (such as bKash, Nagad, Rocket, Upay and card payment gateways), game software providers (such as Pragmatic Play, Evolution Gaming and Spribe), identity verification services, fraud detection systems, cloud infrastructure providers, and customer support tools. These service providers are permitted to use your personal data only as necessary to provide the specific service to 7edb, and are contractually bound to maintain confidentiality and appropriate data security standards.

3.2 Legal and Regulatory Disclosure

7edb may disclose your personal data to law enforcement agencies, regulatory bodies, or other governmental authorities where required to do so by applicable law, court order, or regulatory directive. We may also disclose personal data where we believe in good faith that disclosure is necessary to protect the rights, property, or safety of 7edb, its players, or third parties. We will inform you of any such disclosure where we are legally permitted to do so.

3.3 No Sale of Personal Data

7edb does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Your data is used solely to operate and improve the 7edb platform and to fulfil the purposes described in this Privacy Policy.

4.1 Types of Cookies We Use

7edb uses the following categories of cookies: (a) Strictly Necessary Cookies — required for the platform to function, including maintaining your login session and security tokens; (b) Functional Cookies — remembering your language preference and display settings; (c) Analytics Cookies — collecting aggregated, anonymised data about how visitors use the platform so we can improve it; and (d) Marketing Cookies — used (with your consent) to deliver relevant promotional offers. Strictly necessary cookies cannot be disabled as they are essential to operate the service.

4.2 Managing Cookie Preferences

You can manage cookie preferences through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, or receive a notification when a cookie is set. Please note that disabling certain cookies may affect the functionality of the 7edb platform — for example, disabling strictly necessary cookies may prevent you from logging in. For guidance on managing cookies in your specific browser, consult your browser's help documentation.

5.1 Technical and Organisational Measures

7edb implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, encrypted storage of sensitive personal data, access controls limiting which employees can access personal data, regular security assessments, and staff training on data protection obligations. While we take all reasonable steps to secure your data, no system is completely impenetrable, and we cannot guarantee absolute security.

5.2 Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 7edb will notify affected players without undue delay once the breach has been identified and its scope assessed. Notification will be provided via the email address registered to your 7edb account and, where applicable, via a notice on the platform. If you become aware of any unauthorised access to your 7edb account, please contact [email protected] immediately.

7edb retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. For active accounts, personal data is retained for the duration of the player's relationship with 7edb. Following account closure, 7edb retains account records, transaction history and identity verification documents for a period of five years in order to comply with anti-money laundering obligations and to defend against potential legal claims.

Where personal data is no longer required for any lawful purpose, 7edb will securely delete or anonymise it. If you request erasure of your personal data and there is no legal obligation requiring its retention, we will process your request within 30 days of receipt. In some cases, certain data may need to be retained for longer to comply with legal obligations, in which case we will inform you of the basis for continued retention.

As a data subject, you have the right to: (a) access a copy of the personal data we hold about you; (b) request correction of inaccurate or incomplete data; (c) request erasure of your data where we no longer have a lawful basis to retain it; (d) object to processing based on our legitimate interests; (e) request restriction of processing while a complaint or accuracy dispute is being resolved; and (f) receive your data in a portable format. To exercise any of these rights, please contact our data team at [email protected] with the subject line "Data Rights Request". We will respond within 30 days.

Please note that certain rights are not absolute and may be subject to limitations where 7edb has a legal obligation to retain data, or where exercise of the right would adversely affect the rights and freedoms of others. Where we are unable to fully comply with a rights request, we will explain the reason in our response. If you are dissatisfied with our response, you have the right to escalate your complaint to a relevant supervisory authority.

The 7edb platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21 without appropriate verification, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered a 7edb account, please contact us immediately at [email protected] so we can investigate and take appropriate action.

7edb reserves the right to update or modify this Privacy Policy at any time. When material changes are made, the "Last updated" date at the top of this page will be revised. Where the changes are significant, we will provide prominent notice via the platform or by email to registered players. Your continued use of the 7edb platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the updated policy, you should discontinue use of the platform and contact [email protected] to close your account.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 7edb handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 5 business days. For formal data rights requests, please include "Data Rights Request" in the subject line of your message so we can route it to the appropriate team member.

Email: [email protected]